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Frequently Asked Questions

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, American Express and ApplePay.

Shipping & Delivery

How long does it take to get my products?

Shipping methods available include standard shipping (within 15 business days), expedited shipping (within 12 business days), and express shipping (within 5 business days).

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Do you ship internationally?

Yes, we ship our products all over the globe.

Returns & Refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.