Warranty
Demmi Falestini’s Warranty Policy applies to watches only.
What is covered under the Warranty?
We want to ensure that our craftsmanship holds up to a high standard. Demmi Falestini covers all non-final sale watches sold via DemmiFalestini.com for a 12-month period after the date of sale.
If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the DemmiFalestini Warranty Dept.
If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the DemmiFalestini Warranty Dept.
The warranty covers Malfunction or Breakage of:
- Movements
- Dial - Indices, Logo
- Hands hour, minute, second hands
- Links - Separation or breakage
- Clasp - Attachments and closure
- Strap - Connections
* If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the DemmiFalestini Warranty Dept.
* All watches outside of our 12-month manufacturer's warranty are not covered but may contact us for repairs or service.
What is NOT covered under the Manufacturer’s Warranty?
* Damage to the crystal, bezels/case, watch strap/links, or bracelets
* Damage resulting from lack of care, accidents, improper handling, or normal wear and tear such as scratches, scuffs, and cracks.
* Water damage
* Any watch not purchased from DemmiFalestini.com
* Theft or lost packages
* This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
* Any items received as a Gift With Purchase is not valid under warranty or return.
If you need to start a Warranty Claim for your watch , please reach out to Customer Support info@demmifalestini.com. Please allow 7 business days to process warranty claims.